Privacy Policy

Claire Cooper Celebrant

Last updated: September 2026

Your privacy is important to me. This Privacy Policy explains how Claire Cooper Celebrant collects, uses, stores and protects personal information when you visit my website, contact me or enquire about my celebrant services.

I aim to handle your personal information responsibly, transparently and in accordance with applicable UK data protection law.

1. Who is responsible for your information?

The person responsible for your personal information is:

Claire Cooper Celebrant
Email: hello@clairecoopercelebrant.co.uk
Telephone: 07940 538691

For data protection purposes, I am the data controller of personal information that I collect and use in connection with my website and celebrant business.

2. What personal information may I collect?

Depending on how you interact with me, I may collect information including:

When you make an enquiry

This may include:

your name;
email address;
telephone number;
wedding date;
wedding venue;
information about your ceremony;
information about your preferences;
details about your partner;
information you provide about your family, guests or wedding plans; and
any other information you choose to include in your enquiry.

When you book my services

I may also collect information needed to provide my celebrant services, such as:

contact details;
ceremony information;
personal preferences;
details required to prepare your ceremony;
payment and invoicing information;
correspondence between us; and
other information necessary to provide the service you have booked.

Please avoid sending sensitive personal information through my website enquiry form unless it is genuinely necessary.

3. How do I collect your information?

I may collect information when you:

complete the contact or enquiry form on my website;
email me;
telephone or otherwise contact me;
communicate with me during the planning of your ceremony;
book my services; or
provide information to me in connection with your ceremony.

I will generally collect personal information directly from you.

4. How do I use your personal information?

I may use your information to:

respond to your enquiry;
discuss your wedding and ceremony requirements;
provide quotations or information about my services;
communicate with you;
arrange and provide celebrant services;
prepare personalised ceremony content;
manage your booking;
process payments and maintain appropriate financial records;
keep appropriate business records;
respond to questions or complaints;
protect my website and business from fraud, spam and misuse;
comply with legal and regulatory obligations; and
improve my website, services and customer experience where appropriate.

5. Lawful bases for using your information

Under UK data protection law, I need a lawful basis for processing personal information.

Depending on the circumstances, I may rely on:

Contract

Where you have booked my services, I may need to use your information to perform the contract with you or to take steps at your request before entering into a contract.

Legitimate interests

I may process information where this is necessary for my legitimate business interests, provided those interests do not override your rights and interests.

For example, this may include responding to genuine business enquiries, maintaining business records and managing my website securely.

Legal obligation

I may process information where I am legally required to do so, for example for appropriate accounting, tax or legal records.

Consent

Where consent is the appropriate lawful basis, I will ask for it clearly and explain what you are consenting to.

Where consent is used, you can withdraw it at any time.

6. Website enquiry forms

My website uses Gravity Forms to provide enquiry/contact forms.

Information submitted through a Gravity Forms form may be stored within the website's WordPress database so that I can receive and manage enquiries.

I use the information you provide to respond to your enquiry and, where appropriate, discuss or provide my celebrant services.

I do not use your enquiry information for unrelated purposes.

7. Google reCAPTCHA

My website uses the Google reCAPTCHA service through the Gravity Forms reCAPTCHA Add-On to help protect my enquiry forms from spam and automated submissions.

reCAPTCHA analyses information about interactions with my website to help determine whether activity is likely to be genuine or automated. Gravity Forms states that information relating to these interactions is sent to Google for evaluation and that the processing takes place on Google's servers.

This service is used to help protect my website and enquiry forms from spam and abuse.

Google's own privacy information and terms may also apply to its processing of information through reCAPTCHA.

8. Email and FluentSMTP

My website uses FluentSMTP to help deliver website emails.

For example, when you submit an enquiry form, your information may be transmitted by email so that I can receive and respond to your enquiry.

FluentSMTP acts as a mechanism for sending email through the email service/provider configured on my website.

Email provider: Postmark

That provider may process your information as part of delivering and storing emails.

I recommend checking the privacy information of the relevant email provider for further details.

9. Who might I share your information with?

I will only share your personal information where there is a legitimate reason to do so.

Depending on the circumstances, this may include sharing information with:

website hosting and technical service providers;
email service providers;
website security and spam-prevention services such as Google reCAPTCHA;
professional advisers where reasonably necessary;
accountants or financial service providers where necessary;
legal or regulatory authorities where I am legally required to provide information; and
suppliers or other wedding professionals where you have asked me to liaise with them or where this is necessary to provide an agreed service.

I do not sell your personal information.

10. Payment information

Where payments are made for my services, payment information may be processed through the relevant payment provider.

I do not normally need to store your full card details myself.

The payment provider's own privacy policy and terms will apply to its processing of your payment information.

11. Marketing

I will not sell your personal information to marketing companies.

If I wish to use your personal information for direct marketing where consent is required, I will provide the appropriate opportunity to consent and will make it easy for you to withdraw that consent.

You can ask me to stop sending marketing communications at any time.

12. Photographs and testimonials

I may wish to showcase my work through photographs, reviews or testimonials.

I will only use identifiable photographs, testimonials or similar personal material for promotional purposes where I have an appropriate basis to do so.

Where consent is relied upon, you may withdraw your consent for future use.

Please note that removing material from my website does not necessarily mean that copies already published elsewhere, such as social media posts or third-party websites, can always be removed immediately.

13. How long do I keep your information?

I will only keep personal information for as long as I reasonably need it for the purposes for which it was collected, including fulfilling my contractual, legal and accounting obligations.

Different information may be retained for different periods.

For example:

enquiries that do not result in a booking may be retained for a reasonable period so that I can manage the enquiry and any follow-up;
booking and financial records may need to be retained for longer to meet legal and accounting requirements;
ceremony planning information will generally be retained for as long as reasonably necessary to provide the service and maintain appropriate business records.

When information is no longer required, I will take reasonable steps to securely delete or anonymise it.

14. Keeping your information secure

I take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration; and
unauthorised disclosure.

However, no website, email system or electronic transmission can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances, you may have rights including:

the right to be informed about how your information is used;
the right to access your personal information;
the right to ask for inaccurate information to be corrected;
the right to ask for information to be deleted where applicable;
the right to ask for processing to be restricted;
the right to object to certain processing;
the right to data portability in certain circumstances; and
the right to withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions.

16. How to exercise your rights

If you would like to exercise a data protection right or ask a question about how I use your information, please contact:

Claire Cooper Celebrant
Email: hello@clairecoopercelebrant.co.uk
Telephone: 07940 538691

I may need to ask for information to verify your identity before responding to certain requests.

17. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.